Privacy Policy

1. Who we are

EU Express Logistics Ltd is a courier and logistics company based in Leicester, UK. We operate the website at www.euxpress.co.uk. For any data-related queries, contact us at info@euxpress.co.uk or +44 7927 647 499.

2. What data we collect

When you use our website or services, we may collect:

• Your name, email address, and phone number when you submit an enquiry or booking
• Collection and delivery addresses for the purpose of fulfilling your booking
• Payment information — processed securely by Stripe; we never store card details
• Anonymised website usage data via Google Analytics (only with your consent)

3. How we use your data

• Process and fulfil your courier bookings
• Send booking confirmation and updates by email
• Respond to enquiries submitted via our contact form
• Improve our website using anonymised analytics data

4. Third parties we share data with

• Stripe — payment processing, handled securely under their own privacy policy
• Twilio SendGrid — transactional email delivery
• Google Analytics — anonymised website usage statistics (only with cookie consent)

We do not sell your personal data to any third parties.

5. Cookies

Our website uses essential cookies required for payment processing and optional analytics cookies via Google Analytics. You can control your cookie preferences using the cookie banner when you first visit our site.

6. How long we keep your data

We retain booking and contact data for up to 3 years for business record-keeping purposes, after which it is securely deleted.

7. Your rights under UK GDPR

You have the right to access, correct, or delete your personal data, and to withdraw consent for analytics cookies at any time. To exercise these rights, contact us at info@euxpress.co.uk.