Frequently Asked Questions

The majority of our bookings are collected within 60 minutes of confirmation. Once your booking is confirmed, we dispatch the nearest available driver as a priority.

Yes. EU Express operates nationwide across England, Scotland, and Wales. For remote or rural areas, please contact us to confirm availability and timings before booking.

We deliver documents, legal papers, gifts, parcels, medical supplies, business stock, and large items requiring a Luton van. We cannot carry hazardous materials or items prohibited under UK law.

Yes — we operate 365 days a year including all bank holidays and public holidays, from 8:00 AM to 8:00 PM.

Our Dedicated Vehicle service ensures your item is the only load on board — the driver travels directly from your collection address to your delivery address with no stops, no detours, and no other collections or drop-offs along the way.

All drivers are fully tracked from collection. Once confirmed, we'll send you status updates. You can also call +44 7927 647 499 at any time for a live update on your delivery.

Our quote tool uses real UK postcode data to calculate the distance between your collection and delivery addresses, then factors in the vehicle type required for your item. You'll receive an estimated total price — our team will confirm the final price before collection.

Yes. Contact us as soon as possible if you need changes. Cancellations before a driver is dispatched are typically free of charge. Once a driver is en route, a partial fee may apply.

Yes — our Multiple Stop Delivery service lets you add up to 5 delivery stops on a single booking. Stops are visited in the order you enter them. This service is available on both Same-Day and Next-Day services.

Pricing is based on the distance between your collection and delivery postcodes and the type of vehicle required for your item. The final price is always confirmed by our team before collection.

No hidden fees. We always confirm the final price before proceeding. Any surcharges are communicated upfront and transparently.

We accept credit/debit card, Apple Pay, Google Pay, and bank transfer. For business accounts, monthly invoicing can be arranged. We do not accept cash payments.

Our standard online booking hours are 8am–8pm. For collections or deliveries outside of these hours, please contact us directly on +44 7927 647 499 or email info@euxpress.co.uk to discuss your requirements.